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Process Skills for Managers and Teams
Approximate length of program – 1 day

Program Description

“If you don’t know where you’re going, any road will get you there.”

In order to avoid the implication of the above quoted statement individuals, team members, and leaders need to define objectives and goals, and have processes in place to achieve them. Most people refer to the process of resolving situations as problem solving. Actually, a number of different skills and methods are used to accomplish goals.

Program Goal

Participants will learn the process of and practice the skills required for successful problem solving, decision making, and planning. Experiential exercises internalize the concepts needed to implement these processes successfully.

Program Outline and Learning Objectives

• Understand the difference between a symptom and root cause
• Components of the problem solving process
• Decision making pitfalls within the decision making process
• Planning pitfalls
• Prioritization and the planning process
• Practical application and business case experience

Business Issues Addressed

• Performance and productivity
• Team building
• Communication
• Quality management

Target Audience

Customized for Senior Leaders, Supervisors, Managers, and Employee levels

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