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Relationships, Relationships, Relationships
Approximate length of program – 2 days

Program Description

Everything an organization does, and every product and service it creates, is ultimately designed to meet - better yet - exceed its customers’ needs and expectations. In order to meet this goal and succeed in the future, a true understanding of customer perceptions and desires is imperative.

Program Goal

Learners will develop a new mind set on the importance of customer relationships while examining the role and choices that contribute to or detract from relationships built on high levels of trust and integrity.

Program Outline and Learning Objectives

• Understanding the importance of building customer loyalty
• Identifying your customers
• Understanding customer requirements and expectations
• Understanding interpersonal styles
• Fostering effective working relationships
• Managing effective customer relationships
• Building customer-centric teams

Business Issues Addressed

• World class customer relationship management
• Internal and external relationship strategies
• Interoperational relationships
• Competitive advantages
• Increased sales
• Enhanced internal/external customer loyalty

Target Audience

Customized for Senior Leaders, Supervisors, Managers, and Employee levels

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