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Turning Conflict into Opportunity
Approximate length of program – 1 day

Program Description

Organizational conflict is inevitable and should be viewed as “natural” in dynamic and complex business environments. Today’s diverse workforce almost guarantees a clash of values, expectations, likes, and dislikes. Turning Conflict into Opportunity will help individuals strive for harmony and work harmoniously day after day and year after year without problems. This course helps turn conflicts into opportunities for mutual gain.

Program Goal

Participants will learn to resolve conflict effectively through increased awareness and understanding of the causes of conflict and the different conflict management styles. Improve team efficiency and effectiveness as well as build more cooperative work relationships through personal growth and development.

Program Outline and Learning Objectives

• Recognize functional and dysfunctional conflict
• Properly identify and diagnose conflict
• Determine personal conflict management styles
• Confidently deal with conflict
• Resolve conflict in ways that strengthen teamwork

Business Issues Addressed

• Improved working relationships
• Employee morale
• Work environment
• Customer, employee, and management relationships
• Productivity and performance
• Organizational culture

Target Audience

Customized for Senior Leaders, Supervisors, Managers, and Employee levels

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